Chatbots that know your business
Not a generic FAQ bot. A trained assistant that understands your products, speaks your brand voice, and hands off to humans at exactly the right moment.
Free call, 30 min. We'll tell you what kind of chatbot fits your situation.
Chatbots we build, and what each one does
Each solves a different business problem. Most clients start with one. Some end up needing two or three working together.
Lead qualification bot
Talks to website visitors, qualifies them by asking the right questions, and books calls directly into your calendar. No forms, no waiting for a sales rep to pick up. Works best on pricing, demo, and contact pages where intent is already high.
- Qualifies by company size, budget, intent, and timeline — asks the right questions without feeling like a form
- Books meetings directly into your calendar — Calendly, HubSpot Meetings, Google Calendar integration
- Syncs leads to your CRM automatically — Salesforce, HubSpot, Pipedrive — lead record created at conversation end
- Handles objections and follows up — can send a follow-up message if the visitor leaves mid-conversation
Customer support bot
Answers questions from your docs, knowledge base, and past tickets. Routes anything it cannot handle to a human instead of inventing an answer. Reduces support volume by 40–70% on repetitive queries. Trained on your actual content, not generic data.
- Trained on your docs, FAQs, and past tickets — answers from your actual content, not generic training data
- Confidence threshold routes uncertain cases to human — does not hallucinate answers, admits uncertainty and escalates
- Connects to Zendesk, Intercom, Freshdesk — or your custom helpdesk — native handoff to live agent
- Measurable reduction in support ticket volume — typically 40–70% on repetitive question categories
Internal knowledge assistant
A Slack or Teams bot trained on your internal docs, runbooks, HR policies, and onboarding guides. Employees get instant answers instead of pinging colleagues or searching through old Confluence pages. Saves hours per person per week on routine information requests.
- Slack or Teams bot trained on your internal docs — SOPs, runbooks, HR policies, onboarding guides, product specs
- Access-controlled by role and team — shows only content the employee is authorised to see
- Saves hours per employee per week — routine information requests answered in seconds, not by pinging someone
- Re-indexes when source documents change — always reflects the current version, not the one from six months ago
User onboarding bot
Walks new users through setup step by step, explains key features in context, and nudges them toward their first success moment. Reduces the week-one drop-off that kills activation rates in SaaS products. Can branch based on user role, plan, or behavior.
- Branches by user role, plan, or behaviour — different path for admin vs end user, free vs paid
- Tracks completion milestones — you see exactly where users stop engaging and what they skip
- Triggers at the right moment in the product — contextual nudges based on user action, not time-based emails
- Measurably reduces week-one drop-off — retention data before and after so the impact is visible
API-connected action bot
Goes beyond answering questions. Looks up order status, creates support tickets, updates CRM records, checks inventory, triggers workflows. Actual work done in the conversation, not just information retrieved. Requires clean APIs on your side, which we can help build too.
- Looks up order status, creates tickets, updates records — actual work done in the conversation, not just information retrieved
- Connects via your existing APIs — REST or GraphQL, we build the integration layer
- Every action logged with full audit trail — who asked, what happened, when, and what the system did
- Human confirmation gate for consequential actions — bot drafts, human confirms before anything irreversible happens
Multilingual bot
Detects the user's language and responds in it automatically. No separate bots for each market, no manual routing. Works for EU companies serving clients in DE, NL, FR, PL and beyond. Language detection happens in milliseconds, tone and formality adapt to the locale.
- Detects user language in milliseconds — no language selection dropdown, no routing to a separate bot
- Adapts tone and formality by locale — formal German, casual Dutch, polite French — handled correctly
- Covers 50+ languages — full EU language support including PL, CZ, HU, RO, and beyond
- One bot serves all your markets — no separate knowledge bases to maintain per language
How we build your chatbot
- 01
Define the job
What questions should it answer? What actions should it take? What happens when it does not know something? These decisions shape everything.
- 02
Prepare the knowledge
We structure your existing docs, FAQs, and support logs into a retrieval-optimized format. Garbage in, garbage out, this step matters.
- 03
Build the pipeline
System prompts, retrieval setup, confidence thresholds, fallback handling. The mechanics that make it actually reliable.
- 04
Connect it
Embed on your site, wire up to Slack, connect to your CRM or helpdesk. Whatever the integration needs.
- 05
Test and calibrate
Real user scenarios, edge cases, tone checks. We tune until it behaves the way you would want a good employee to behave.
Common questions
Can it be trained on our existing docs?
Yes. We build RAG pipelines that index your documentation, knowledge bases, and past support conversations. The bot answers from your actual content, not from generic training data.
Which AI model will you use?
It depends on the use case and your budget. GPT-4o for most things, Claude for longer documents and nuanced tone, Llama or Mistral if the data cannot leave your infrastructure.
What happens when the bot does not know?
It says so. Then it escalates, to a human agent, a contact form, or a calendar booking. We design graceful failure into every bot. Hallucinating an answer is worse than admitting uncertainty.
Can it take actions, not just answer?
Yes. With tool use and API integrations it can create support tickets, check order status, book meetings, update CRM records. The limitation is your API, not the bot.
How long does it take to build?
A focused knowledge base bot takes 2–3 weeks. A multi-channel bot with CRM integrations and custom actions is 5–7 weeks.
What should your chatbot handle first?
Tell us the use case — support, lead qualification, internal knowledge. We'll outline the right approach.
Want a chatbot that actually helps?
Tell us what it should answer and what it should do. We will design the right approach and get back within 48 hours.
Describe your chatbot use case →